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L4M6 Supplier Relationships Questions and Answers

Questions 4

In Public Sector procurement a PIN is sent out to inform suppliers of an upcoming tender opportunity. What does PIN stand for?

Options:

A.

Prior Information Notice

B.

Procurement Information Number

C.

Procurement Identification Number

D.

Possibilities Identified Notice

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Questions 5

A low-cost fashion retailer based in Europe is looking at adding value in their procurement activities. The retailer buys clothing for re-sale with a very small profit margin applied, relying on volume salesto make profit. Which of the following added-value approaches will be the most critical for the procurement team of the retailer to focus on with their supply chain?

Options:

A.

Quality enhancement

B.

Price management

C.

Improving timescales

D.

Reduction of inventory

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Questions 6

Cigarettes and alcohol are often described as having an ‘inelastic price’. What does this mean?

Options:

A.

Changes in price will greatly affect how much of the item is bought

B.

Changes in price will not affect how much of the item is bought

C.

The product is subject to high rates of tax

D.

The product is subject to age restrictions

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Questions 7

Which of the following documents would you expect a supplier to submit as part of a Request for Proposal? Select THREE

Options:

A.

Full pricing information

B.

Liquidity Ratio

C.

Risk Assessments

D.

Method Statements

E.

Gearing Ratio

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Questions 8

A competitor develops an alternative type of vacuum cleaner to one produced by your organization. Is this an example of the threat of substitutes, one of the five forces of competition described by competitive forces theory?

Options:

A.

Yes, customers may switch to alternative products

B.

Yes, there are no barriers to entry; it is an oligopoly

C.

No, it does not serve the same purpose

D.

No, it is a threat from a new entrant to the market

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Questions 9

Which of the following are Intellectual Property Rights that you would you encounter in procurement and supply contracts? Select THREE.

Options:

A.

Method Statements

B.

Risk Assessments

C.

Patents

D.

Copywrite

E.

Trademark

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Questions 10

A partnership was created between a company and one of its local suppliers when the managing directors of each company met and thought partnering could be a good idea. No other departments were included in the discussions. The partnership has been in place for over a year, but neither of the companies has achieved any additional benefits. The company has been unable to offer any increased business to the supplier, and the supplier has been unable to improve on the quality of its products. The partnership is going to be terminated. What is a possible main reason for the failure of the partnership?

Options:

A.

Poor planning

B.

Market changes

C.

Distance barrier

D.

Cultural differences

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Questions 11

What is a key driver for developing a partnership relationship?

Options:

A.

Unrestricted market

B.

Well-understood services

C.

Fast-changing technology

D.

Low-risk supplies

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Questions 12

Which of the following are examples of ways in which businesses can add value? Select THREE that apply.

Options:

A.

Through delivering excellent service

B.

Creating a win-win price

C.

Product features and benefits

D.

Reducing customer service levels

E.

Investing in customers

F.

Offering convenience

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Questions 13

Which of the following are advantages for the buyer of early supplier involvement with the buyer's product development team?

Options:

A.

1 and 2 only

B.

1 and 3 only

C.

2 and 3 only

D.

2 and 4 only

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Questions 14

Which of the following options are legitimate reasons for terminating a contract? Select TWO that apply.

Options:

A.

You ordered 10,000 items instead of 1,000

B.

One of the contracted parties has clearly failed to perform its duties

C.

There has been a serious breach of contract terms

D.

Your internal stakeholder requested the wrong items

E.

Your MRP system placed a replenishment order that you do not need

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Questions 15

Jenny is a procurement manager who works in the public sector. She has been charged with organising a tender to source new Xray machines for a hospital and to ensure that they receive ‘value for money’. Which of the following should Jenny consider when drafting her ITT?

Options:

A.

Price only

B.

Equity

C.

Whole life costs

D.

Availability

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Questions 16

Polly Manufacturing is a company which manufactures bicycle parts. It has several factories around the country and is one of the leading suppliers of wheels, bells and pedals. Which of the following is Polly Manufacturing likely to outsource? Select TWO options.

Options:

A.

Manufacturing of all bicycle parts

B.

Manufacturing of bells only

C.

Facilities Management

D.

Cleaning

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Questions 17

Innovation is a key consideration when entering into a partnership. Is this statement true?

Options:

A.

Yes- joint innovation projects are often a strong motivation for entering into a partnership

B.

Yes- innovation is the only reason to enter into a partnership

C.

No- the key consideration when entering a partnership is cost reduction

D.

No- innovation is best achieved in a contractual relationship where KPIs can be monitored closely.

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Questions 18

The executive board of a manufacturing company is requesting support from the procurement team because the company needs to improve its levels of profitability. After segmenting the overall spend by value and risk of supply, the senior buyer for the company is planning to undertake a cost modelling activity. This will be undertaken with a cross-organisational team of internal stakeholders and key strategic suppliers. What would be the buyer's initial objective from the cost modelling activity?

Options:

A.

To understand the supplier's investment plans

B.

To understand the supplier's financial status

C.

To understand the supplier's pricing strategy

D.

To understand the supplier's competitive threats

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Questions 19

Achieving value for money can often be described as the three Es? What are these?

Options:

A.

Ethics, Environment, Economy

B.

Economy, Efficiency, Environment

C.

Efficiency, Economy, Ethics

D.

Effectiveness, Efficiency, Economy

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Questions 20

Varying levels of commitment is one reason why many partnerships fail. Why is this?

Options:

A.

It can lead to a lack of trust

B.

One party doesn’t fulfil their KPIs

C.

Sufficient time and resources are put in

D.

Less profit is made.

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Questions 21

A confectionery company has a portfolio of different items to sell. Their most popular product is the chocolate brownie cake, but they have begun to trial sales of cereal bars, granola cereal, and chewing gum. As a high-quality producer in a competitive market, the company requires effective supplier sourcing arrangements. Which ONE of the following product lines would be the most suitable for partnership sourcing?

Options:

A.

Chocolate brownie cake

B.

Chewing gum

C.

Cereal bars

D.

Granola cereal

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Questions 22

What are service credits?

Options:

A.

A type of payment where goods are delivered before payment is made

B.

A mechanism for performance management where the buyer has the right to deduct money from payments owed for under performance

C.

When a buyer makes a purchase on credit

D.

A clause in a contract that allows for additional bonus payments for meeting KPIs

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Questions 23

A supplier is working with a buyer who represents a large percentage of his business. Without this particular buyer, the supplier would likely go out of business. There has been a dispute in the last invoice which the buyer is not happy about. What technique should the supplier use when talking to the buyer about this?

Options:

A.

Competing- the supplier needs to earn more money as they are struggling financially

B.

Avoiding- the supplier should avoid talking with the buyer as this may result in conflict

C.

Accommodating- the supplier should show a large degree of co-cooperativeness as the buyer is important to their survival

D.

Accepting – the supplier should accept that conflict should sometimes occur in buyer: supplier relationships and work hard to avoid them

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Questions 24

Which of the following is a characteristic of a traditional contracting agreement?

Options:

A.

Emphasis on mutual trust between purchaser and supplier

B.

Emphasis on quality assurance based on zero defects

C.

Emphasis on single source arrangement

D.

Emphasis on short-term business relationships

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Questions 25

George is running a competition to find a supplier to install solar panels on the roof of his factory. The energy this produces will power some of the machines. Cost is an important factor, but there are also other considerations that are important such as how long the solar panels will last, and the maintenance costs if they ever break. What should George do?

Options:

A.

Use a weighted award criteria

B.

Only invite suppliers he knows will be able to provide good quality products which won’t break

C.

Run a separate tender for a company who can provide reactive maintenance to the solar panels

D.

Evaluate the bids on price only as this is an important factor

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Questions 26

What is value mapping?

Options:

A.

Analysing the costs that go into making a product

B.

Creating value through the elimination of waste and operational inefficiencies

C.

Segmenting suppliers based on the value they bring to the company

D.

Make vs Buy decision

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Questions 27

Which one of the following would constitute a succession issue when terminating a relationship?

Options:

A.

Processing penalties

B.

Deletion of old specifications

C.

Payment of old invoices

D.

Continuity of supplies

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Questions 28

Janet runs a factory which produces 1 million bread rolls every day. It requires a large amount of flour, and for this to be delivered regularly- in time with manufacturing operations. There are very fewsuppliers in the market place that can deliver the quality of flour Janet requires in the quantities required. Janet has just established a contract with Friendly Flour Limited - what type of supplier is Friendly Flour Limited to Janet?

Options:

A.

bottleneck

B.

strategic

C.

routine

D.

leverage

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Questions 29

A partnership relationship in portfolio analysis is appropriate for which category of procurement?

Options:

A.

Strategic security

B.

Tactical profit

C.

Tactical acquisition

D.

Strategic critical

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Questions 30

In the Purchasing Portfolio Matrix, a leverage product is a product in a market where it is easy to switch suppliers and the quality is standardized. Is this TRUE or FALSE?

Options:

A.

False, the product is in a supply market which is highly complex and the product is of low importance

B.

False, the product is in a supply market which is highly complex and the product is of high importance

C.

True, the product is in a supply market which is of low complexity and the product is of high importance

D.

True, the product is in a supply market which is of low complexity and the product is of low importance

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Questions 31

Francisco has entered a partnership with Pedro, who is a key supplier, and wants to ensure that the partnership achieves all of Francisco’s goals. As well as qualitative and quantitative KPIs, what other measures could Francisco take to ensure the partnership is a success?

Options:

A.

Do frequent appraisals on the supplier

B.

Conduct regular audits

C.

Ensure there is a damages clause in the contract

D.

Threaten the supplier with termination if he underperforms

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Questions 32

What is the correct order of the stages of team development?

Options:

A.

Forming, storming, norming, performing

B.

Forming, norming, performing, storming

C.

Storming, forming, performing, norming

D.

Storming, forming, norming, performing

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Questions 33

A law firm is ending an agreement with a client they have represented for many years. What is the most important legal consideration to be taken before terminating?

Options:

A.

Employee rights

B.

Confidentiality

C.

Finance

D.

Security

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Questions 34

Which of the following would you use to qualify new suppliers? Select THREE.

Options:

A.

commitment

B.

clean

C.

collection

D.

cost

E.

call

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Questions 35

The Queen Victoria is a traditional British pub which serves a range of alcoholic beverages. It has a partnership relationship with a local brewery which supplies several types of beer and cider. Logistics is a key concern for the Queen Victoria as deliveries must be made when there is room in the cellar to store the barrels of beer and cider. In what ways could the logistics risk be reduced?

Options:

A.

Using several suppliers instead of one

B.

Batch ordering

C.

Sharing up-to-date information

D.

Issuing POs electronically.

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Questions 36

Phone Maker Incorporated is a manufacturer of mobile phones. It is considering investing in a partnership with its supplier of batteries and circuit boards as it wishes to produce new models of its phone more regularly. What is the main driver for Phone Maker Incorporated?

Options:

A.

Cheaper costs

B.

Changes in the marketplace

C.

Better quality products

D.

Reduced product life-cycles

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Questions 37

A team within a manufacturing company have been tasked to develop a new product for production. Initially, the team had a lot of ideas but disagreed on the design. They have now agreed and finalised the design and have assigned roles within the team, but are yet to complete the first production run. What stage of development is the team?

Options:

A.

Forming

B.

Storming

C.

Performing

D.

Norming

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Questions 38

Which of the following are examples of internal stakeholders of a manufacturing repair organisation? Select TWO that apply.

Options:

A.

Bank manager

B.

Finance director

C.

Trade union managers

D.

Maintenance engineers

E.

Shareholders

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Questions 39

Which of the following macro-environmental factors can affect supply chains?

Options:

A.

social, economic and cost

B.

environmental, ethical and cost

C.

political, economic and social

D.

environmental, ergonomic and social

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Questions 40

An automotive company has hired Tom as the procurement manager. Tom is to manage a team of two people who have worked in the department for a number of years. Conflict exists between the two members of staff due to an overlap of responsibilities. Which of the following processes would be most appropriate for Tom to use to reduce this conflict?

Options:

A.

Tom could avoid mentioning the conflict and hope that it is resolved without action

B.

Tom could hire an additional member of staff to take on some of the duties

C.

Tom could restructure the team so both members do not have to work together

D.

Tom could arrange a meeting and set performance targets for each member

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Questions 41

An amicable style approach to ending a buyer-supplier relationship would be most appropriate in which of the following circumstances?

Options:

A.

1 and 2

B.

1 and 3

C.

3 and 4

D.

1 and 4

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Questions 42

A garden centre has recently purchased some lollypop sticks to use as plant labels. The staff have written the name of the plant on the lollypop stick and put it next to the plant. This helps them identify which plant is which. However, after a couple of weeks, the lollypop sticks have become mouldy and the writing has faded. Staff are now struggling to identity their plants. The Manager of the garden centre is considering returning the lollypop sticks and asking for a full refund as they were not fit for purpose. Can the Manager do this?

Options:

A.

Yes- the lollypop sticks have gone mouldy- this is unacceptable

B.

Yes- so long as the manager kept the receipt

C.

No- as this was not the lollypop sticks intended purpose

D.

No- the manager cannot prove that the product is faulty

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Questions 43

Which of the following are considered value-adding primary activities?

    Inbound logistics

    Firm infrastructure

    Technology development

    Marketing and sales

Options:

A.

2 and 4 only

B.

3 and 4 only

C.

1 and 2 only

D.

1 and 4 only

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Questions 44

Joseph works as a category manager for a large electricity supply company. His company is one of six electricity companies in the country. All have a high annual spend on the same specifications of cable. There are only five cable manufacturers capable of supplying the cables. Joseph has established all the suppliers use the same raw materials using the same types of manufacturing lines. Prices tendered by all suppliers are very similar. After paying for the cable, Joseph’s company spends an additional 25% on moving and installing the cable. In order to enable Joseph to gain advantage over the other electricity companies, which type of supplier relationship should he adopt?

Options:

A.

Single-sourced

B.

Closer tactical

C.

Transactional

D.

Partnership

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Questions 45

Within a supplier's terms and conditions, they have a 'mutual termination for convenience' clause, which requires either party to provide 30 days' notice. Before the buyer signed the agreement, a procurement colleague recommended that the buyer should request this be amended to 90 days' notice. Was this amendment the correct thing to do?

Options:

A.

Yes, as this will allow the buyer enough time to mobilize a new contract

B.

Yes, as the buyer will then be responsible for providing additional business to the supplier

C.

No, as this will be in breach of statutory contract law requirements

D.

No, as this will guarantee a hostile end to the buyer-supplier relationship

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Questions 46

The procurement department is sourcing new uniforms for its housekeeping team. Although the housekeeping team in itself doesn’t hold a lot of power within the business, they have a high interest in the activity as it will be them who is wearing the items. When designing the specification, how should the procurement department manage the housekeeping team?

Options:

A.

Keep them satisfied- they will be wearing the uniform so need to be happy with it

B.

Manage them closely- they’re key players in this procurement activity

C.

Keep them informed- it’s important the housekeeping team know what’s going on at each stage of the procurement

D.

Minimal effort is required as they do not hold a lot of power in the business.

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Questions 47

A medical consumables buyer has adopted a close relationship approach with their suppliers that are considered to be complicated, technical suppliers. Is this the right approach?

Options:

A.

Yes, as the items are of high financial risk

B.

No, as there is often a supply risk with items offered

C.

Yes, as all the items supplied are off the shelf

D.

No, as there are only a small number of suppliers in the marketplace

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Questions 48

Pablo has run an open- competition to secure a new contract for a supplier of paper for his Birthday Card making company. He has received 10 submissions from various suppliers and needs to put a team together to evaluate the bids. What type of team should Pablo consider?

Options:

A.

A team composed of internal stakeholders

B.

A cross-functional team

C.

A team of procurement experts

D.

A team composed of internal and external stakeholders

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Questions 49

A partnership relationship can be described as any relationship between a buyer and supplier where there is a good level of communication and both parties are happy with each other’s performance. Is this statement TRUE?

Options:

A.

Yes- partnerships are characterised by strong relationships

B.

Yes- partnerships are the only relationship type where both parties are happy with each other’s performance

C.

No- good levels of communication can exist in other types of relationships

D.

No- only strategic relationships involve good levels of communication.

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Questions 50

The CEO of a business has asked his procurement manager to source new machinery for the factory. This machinery will help create a new line of products which will give the company a competitive edge. The CEO is heavily invested in this procurement activity as profits have been lower than expected this year and this new line of products could help increase profitability. How should the procurement manager include the CEO in the procurement activity?

Options:

A.

It is important to keep the CEO informed of all decisions that are made

B.

It is important to keep the CEO satisfied as he runs the business

C.

The CEO is a key player- so it is important he is involved early in the process

D.

The CEO is a key player- so should be given regular updates on progress

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Questions 51

A company is relocating its manufacturing base to a low-cost country and is considering a partnership with a local supplier for its key components rather than a tender process. Although there are some concerns regarding confidentiality and component competitiveness, the procurement director is recommending a partnership strategy to the board of directors. The recommendation is based on a range of advantages including, but not limited to, gaining local market knowledge. Is this a valid recommendation?

Options:

A.

No, because confidentiality risk will be higher in a partnership

B.

Yes, as intellectual property costs will be lower in a partnership

C.

No, local market knowledge is guaranteed in a tender process

D.

Yes, as investment costs can be shared in a partnership

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Questions 52

Sandra is a buyer for a large supermarket and has been increasing unhappy with the performance of a long-term supplier of bananas. Over time the deliveries have become unreliable and this has had impacts on the supermarket’s profitability. What should Sandra do first?

Options:

A.

Obtain business approval to terminate the contract

B.

Develop an exit strategy

C.

Review the market and look for an alternative supplier

D.

Give written notice to the supplier of plans to terminate

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Questions 53

Rivalry between suppliers is more likely to be intense in which of the following situations?

Options:

A.

1 and 2 only

B.

2 and 4 only

C.

1 and 3 only

D.

1 and 4 only

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Questions 54

Kinky Boots Ltd provides high heeled shoes in large sizes. Their target market are Drag Queens. There are a couple of rival shoe manufacturers in this market and Kinky Boots Ltd offer the cheapest high heels. What strategy is Kinky Boots Ltd employing in terms of competitive advantage?

Options:

A.

cost leadership

B.

differentiation

C.

cost focus

D.

differentiation focus

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Questions 55

A buyer is intending to purchase a new product for their business; however, the market has a large number of suppliers. What would be the most beneficial way for them to initially narrow down the supply options?

Options:

A.

Look at lowest-cost suppliers only

B.

Predefine minimum standards suppliers must meet

C.

Go only to companies they have bought other products from

D.

Preselect companies who have the largest market share

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Questions 56

A large office orders weekly from a stationery supplier. The items are low cost and if the delivery is a day late it does not affect the running of the office. Where would this supplier be positioned in a supplier matrix?

Options:

A.

Routine

B.

Leverage

C.

Critical

D.

Bottleneck

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Questions 57

Philip is working with a supplier where the annual spend is low but the market risk is high. What portfolio analysis category would be appropriate?

Options:

A.

Strategic

B.

Leverage

C.

Non-critical

D.

Bottleneck

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Questions 58

Mendelow’s Stakeholder Matrix categorises stakeholders into four groups and provides insight into how these stakeholders should be managed. What is a limitation to using this Matrix to categorise stakeholders?

Options:

A.

Nowadays, Stakeholders fall into more than four categories

B.

The Matrix doesn’t consider the power these stakeholders have

C.

The Matrix doesn’t consider whether the stakeholder is for or against the activity

D.

The categories are hard to remember

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Questions 59

A large construction group has a critical contract with a brick supplier. This represents high-value spend and the contract has a five-year duration. What type of commercial relationship would be the most appropriate?

Options:

A.

Partnership

B.

Transactional

C.

Closer Tactical

D.

Outsourcing

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Questions 60

Which of the following documents can be used at the selection stage of a tender process to ensure that short listed bidders meet the requirements of the buying organisation? Select TWO.

Options:

A.

Request for Information

B.

Request for Quotation

C.

Pre-Qualification Questionnaire

D.

Invitation to Tender

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Questions 61

An IT company is developing and launching a new product to the market. The project requires experts from different divisions of the business. What type of team should run this project?

Options:

A.

Virtual team

B.

Finance team

C.

Existing performing team

D.

Cross-organisational team

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Questions 62

Construct Builders Ltd works very closely with a supplier called Solid Timber Co on house-building projects. They have a very close working relationship, sharing investment, setting pricing levels, and looking at sharing resources. The two companies also work closely together to set strategic directionsand explore new markets for long-term growth. There is no formal contract in place between the two companies. Using the relationship spectrum, what relationship does this scenario best describe?

Options:

A.

Constructive

B.

Transactional

C.

Co-operative

D.

Partnership

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Questions 63

Significant differences in corporate cultures can lead to the failure of a partnership relationship between two organisations. Is this statement correct?

Options:

A.

Yes, the compatibility of cultures should be considered at the outset

B.

Yes, in a partnership the organisations merge, so the cultures must be the same

C.

No, the organisations can continue to operate separately so this is not an issue

D.

No, it is easy to change corporate culture so the two organisations will align quickly

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Questions 64

Which of the following are typical drivers for a partnership between the buyer and the supplier? Select the THREE that apply.

Options:

A.

The buyer has a high spend with the supplier

B.

There are many suppliers in the market

C.

The product is critical for the buyer

D.

The product is a commodity

E.

The product is technically complex

F.

The supplier provides the product to a buyer's competitor

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Questions 65

According to Mendelow, there are four ways stakeholders can be managed, depending on the amount of power they have, and how interested they are in your project. What are these four categories?

Options:

A.

Keep satisfied, keep informed, minimal effort, no effort

B.

Manage closely, manage loosely, keep satisfied, keep informed

C.

Minimal effort, manage closely, keep informed, keep satisfied

D.

Keep informed, keep happy, keep satisfied, keep notified

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Questions 66

Which of the following relationship types are listed on the relationship spectrum?

    Partnership

    Contractual

    Transactional

    Conspiratorial

Options:

A.

2 and 3 only

B.

1 and 3 only

C.

1 and 2 only

D.

2 and 4 only

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Questions 67

When overcoming stakeholder resistance in a procurement-led project, which of the following groups would have the highest level of influence on other stakeholders?

Options:

A.

2 and 3 only

B.

1 and 4 only

C.

1 and 2 only

D.

3 and 4 only

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Exam Code: L4M6
Exam Name: Supplier Relationships
Last Update: Jun 15, 2025
Questions: 226
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