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Apple-Device-Support Apple Device Support Exam (SUP-2024) Questions and Answers

Questions 4

Select two.

What methods can you use to lock notes in the Notes app?

Options:

A.

Custom Notes Password

B.

PIN

C.

Apple ID password

D.

Mac Login Password

E.

Face ID

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Questions 5

You want to protect your Mac from unwanted contacts from other computers.

Which action should you take to protect your Mac while it's connected to the internet?

Options:

A.

Go to System Settings > Privacy & Security > Lockdown Mode, then click Turn On.

B.

Go to System Settings > Network > Firewall, then turn on Firewall.

C.

Go to Safari Settings > Privacy, then enable Hide IP address from trackers.

D.

Go to Safari Settings > Privacy, then enable Prevent cross-site tracking.

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Questions 6

Scenario

You would like to access files stored in iCIoud Drive on your Windows PC at work.

What should you do to access these files on your PC?

Options:

A.

Download iCIoud Drive from the Windows App Store and set it up using your Apple ID.

B.

Download iCIoud for Windows and set it up with your Apple ID.

C.

Copy the content of iCIoud Drive from your Mac to an external drive, and connect the external drive to your Windows PC.

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Questions 7

Match the Apple Configurator actions on the left to the descriptions on the right by dragging the responses to the correct target areas. Responses may be used once, more than once, or not at all.

Options:

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Questions 8

Which wireless feature allows you to use your iPhone to provide wireless internet access to your Mac without a password?

Options:

A.

Preferred Networks

B.

Auto Locations

C.

Instant Hotspot

D.

Carrier Services

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Questions 9

ACME, Inc. wants to ensure that iPhone and iPad backups created with Apple Configurator on a Mac are encrypted and protected with a password. Which action in Apple Configurator should you select to create password encrypted backups?

Options:

A.

Actions > Prepare, then select Encrypt Backups

B.

Actions > Apply > Backup Password

C.

Actions > Advanced > Encrypt

D.

Actions > Advanced > Enable Encrypted Backups

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Questions 10

How to put an iPhone in recovery mode?

Options:

A.

-Quickly press and release the Volume Up button.

B.

-Quickly press and release the Volume Down button.

C.

-Press and hold the Side (or Power) button until the Recovery Mode screen appears. Keep holding the button even when the Apple logo appears; release it only when the Recovery Mode screen is visible.

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Questions 11

How should you force your Mac to reinitialize a peripheral device's connection and reload any peripheral-specific drivers?

Options:

A.

Connect the peripheral to a USB hub.

B.

Unplug and reconnect the peripheral.

C.

Unplug other devices on the same bus.

D.

Connect the peripheral to another Mac.

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Questions 12

How many times can you enter your iPhone passcode wrong before your account is disabled?

Options:

A.

Five

B.

Ten

C.

Three

D.

Six

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Questions 13

Scenario

You configured a VPN server that supports the L2TP over IPSec protocol. You would like to add the VPN configuration to your Mac.

Which action menu option should you use to manually configure VPN in Network settings?

Options:

A.

Add Service

B.

Manage Virtual Interfaces

C.

Set Service Order

D.

Add VPN Configuration

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Questions 14

How to access Emergency SOS on your iPhone?

Options:

A.

Press and hold the side button and one of the volume buttons until the appears.

B.

Press and hold the volume button and swipe down on your screen.

C.

Press the home button 5 times quickly.

D.

Press and hold the side button until the Emergency SOS slider appears.

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Questions 15

Which App Store app should you use to reset your Apple ID password when you use a friend's or family member's iPhone or iPad?

Options:

A.

Apple ID Manager

B.

Apple Reset

C.

Apple ID Support

D.

Apple Support

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Questions 16

What happens when you restore a Mac with Apple silicon with Apple Configurator?

Options:

A.

It updates the firmware and recoveryOS, and erases and installs macOS.

B.

It restores the system state from before a corrupted battery drain.

C.

It recovers data from a Time Machine snapshot on the internal storage.

D.

It forces the Mac to perform any pending software updates.

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Questions 17

If you need to sync data from iCIoud to your Windows PC, what must you do?

Options:

A.

Download iCIoud for Windows from the Microsoft Store.

B.

Airdrop the files to your PC.

C.

Download the files and send them to your PC manually.

D.

Download iCIoud on your PC and manually start the transfer.

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Questions 18

At what Wi-Fi signal level will trigger iPhone or iPad to search for a stronger Wi-Fi network?

Options:

A.

-50 dBm

B.

-100 dBm

C.

-70 dBm

D.

-80 dBm

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Questions 19

Which IP address might indicate a DHCP issue?

Options:

A.

10.0.1.17

B.

169.254.47.72

C.

192.168.17.12

D.

172.27.13.47

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Questions 20

Which tool should you use first to troubleshoot Mail connectivity issues in macOS?

Options:

A.

Message Viewer

B.

Network Diagnostics

C.

Wireless Diagnostics

D.

Connection Doctor

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Questions 21

Use this image to answer the question.

How do you get to this screen on iPhone?

Options:

A.

Press and hold the side button and one of the volume buttons until the Emergency SOS slider appears.

B.

Press the side button then one of the volume buttons. The Emergency Call slider appears.

C.

Rapidly press the volume up button five times. The Emergency Call slider appears.

D.

Press and hold the side button, then drag the Emergency Call slider to call emergency services.

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Questions 22

Select the setting in the sidebar that you should use to turn on Find My on your Mac.

Options:

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Questions 23

Which device can you use to unlock your Mac computer's screen saver and approve authentication requests from macOS and other apps?

Options:

A.

HomePod

B.

iPhone

C.

iPad

D.

Apple Watch

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Questions 24

Which iPadOS feature should you configure to hide your personal email in the Mail app while you're at work?

Options:

A.

Do Not Disturb

B.

Focus filter

C.

Shortcut automation

D.

Focus schedules

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Questions 25

Match the macOS library resources listed on the left to the descriptions on the right by dragging responses to the correct target areas. Responses may be used once, more than once, or not at all.

Options:

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Questions 26

Which three peripherals can you share between iPad and Mac when using Universal Control?

Options:

A.

Trackpad

B.

Apple Pencil

C.

Keyboard

D.

Touch ID

E.

Mouse

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Questions 27

Use this image to answer the question.

Which iPad model is compatible with Apple Pencil (2nd generation)?

A)

B)

C)

D)

Options:

A.

Option A

B.

Option B

C.

Option C

D.

Option D

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Questions 28

How do you reset the printing system from Printers & Scanners settings on a Mac?

Options:

A.

Control-click the printer, then choose Reset Printing System from the shortcut menu.

B.

Choose Printer Setup Utility > Reset printing system.

C.

Select all items, move them to the Trash, and refresh the screen.

D.

Select all the printers in the Printers list, then click Delete (-).

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Questions 29

How should you schedule an email to send in Mail on iPhone?

Options:

A.

Tap Settings > Mail > Schedule and configure the send date and time.

B.

Touch and hold the mail body and configure the send date and time.

C.

Touch and hold the send button and set the send date and time.

D.

Tap the calendar icon in the mail menu bar and configure the send date and time.

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Questions 30

How can you control who can discover your iPhone or iPad when it's within AirDrop range?

Options:

A.

Set AirDrop to Contacts Only.

B.

Require a verification code from the other device in Password & Security settings.

C.

Turn off AirDrop in Privacy settings.

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Questions 31

Scenario

You were asked to prepare to upgrade your organization's entire iPhone inventory to iOS 17. Your current inventory includes these devices:

• iPhone SE (2nd generation)

• iPhoneX

• iPhone SE (3rd generation)

• iPhone 6s

• iPhone 7

• iPhone 8

Select two responses.

Which two iPhone models should you replace to prepare for the iOS 17 upgrade?

Options:

A.

iPhone X

B.

iPhone7

C.

iPhone 6s

D.

iPhone SE (2nd generation)

E.

iPhone SE (3rd generation)

F.

iPhone8

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Questions 32

Where can you change the undo send delay setting on your iPad?

Options:

A.

General > Mail > Undo Send Delay

B.

Open your mail app then open settings and select Undo Send Delay.

C.

Settings > Mail > Accounts > Undo Send Delay

D.

Settings > Mail > Undo Send Delay

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Questions 33

You are trying to connect a podcast mic to your mac. You go into Sounds, but the mic isn't appearing an as option. Where else can you check to see if the mic is properly connected to your mac?

Options:

A.

System Information > Hardware

B.

System Information > Devices

C.

System Settings > Printers & Devices

D.

System Settings > Hardware

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Questions 34

Scenario

You're migrating your Windows PC to a new Mac.

Which software should you download on your Windows PC to aid the migration process?

Options:

A.

PC Mover

B.

Windows Migration Assistant

C.

Transfer Protocol

D.

Migration Wizard

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Questions 35

How many times does Face ID attempt a face match before requiring you to enter a passcode?

Options:

A.

Seven

B.

Three

C.

Five

D.

Ten

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Questions 36

Which Wireless Diagnostics window should you use to see a live view of current Wi-Fi signal strength, quality, and rate?

Options:

A.

Logs

B.

Diagnostics

C.

Performance

D.

Monitor

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Questions 37

Scenario

You're setting up a new MacBook Pro to replace your current MacBook. Both Mac computers are using the current version of macOS.

Which utility should you use to move data from your current MacBook to your new Mac using Setup Assistant?

Options:

A.

Migration Assistant

B.

Transfer Data

C.

Time Machine

D.

Transfer Information

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Questions 38

You're ready to transfer a sysdiagnose from your iPad to your Mac.

Where in System Settings can you locate the log file on iPad?

Options:

A.

Logging > Debug Logging

B.

General > Analytics & Improvements > Analytics Data

C.

Privacy & Security > Analytics & Improvements > Analytics Data

D.

Analytics > Analytics Data

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Questions 39

How do you start up a Mac with Apple silicon in macOS Recovery?

Options:

A.

Turn on or restart the Mac, then immediately press and hold the Shift key as it starts up.

B.

Turn on or restart the Mac, then immediately press and hold Command-R until the Apple logo appears.

C.

With the Mac shut down, press and hold the power button until "Loading startup options" appears.

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Questions 40

Select three responses.

Which three conditions might require you to enter your passcode instead of using Face ID?

Options:

A.

The passcode has been entered incorrectly 5 times.

B.

The device was in sleep for more than 8 hours.

C.

The device has just been turned on or restarted.

D.

The passcode hasn't been used to unlock the device in the last six and a half days and Face ID hasn't unlocked the device in the last 4 hours.

E.

The device hasn't been unlocked for more than 48 hours.

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Questions 41

Scenario

You have an iPhone and iPad device. You bought five new App Store apps on your iPhone. but you also want to use these apps on your iPad.

How can you configure your iPad to automatically download and install the App Store apps you bought on your iPhone?

Options:

A.

In Settings, tap App Store and tap to turn on App Downloads.

B.

In the iTunes Store, tap Settings and tap to turn on Automatic Downloads.

C.

In the App Store, tap Settings and tap to turn on App Downloads.

D.

In Settings, tap General > Software Update > Automatic Updates.

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Questions 42

You are using Apple Configurator for Mac to restore an iPad backup and notice that the restore process is taking longer than you expect. Which menu option should you choose to see current activity in Apple Configurator?

Options:

A.

View > Activity

B.

View > Show Status Bar

C.

Actions > Open Activity

D.

Window > Activity

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Exam Name: Apple Device Support Exam (SUP-2024)
Last Update: Apr 16, 2024
Questions: 141
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