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33810X Avaya Aura Contact Center Solution Design Exam Questions and Answers

Questions 4

What should a functional architecture discussion cover?

Options:

A.

Network plan of the existing Infrastructure

B.

Bill of Materials to quantify the costs

C.

Customer evolution plans and Avaya solution to their problems

D.

A design of the needed components and Interconnections

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Questions 5

A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.

Which statement describes what the Avaya support department needs be prepared to tell the manager?

Options:

A.

Different Presence client software are supported on Avaya Agent Desktop.

B.

Agent Desktop does not support co-resident Skype for Business client software.

C.

Microsoft Lync Server are not supported.

D.

Microsoft Skype Server are not supported.

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Questions 6

When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?

Options:

A.

Firefox 66.0 32 bit

B.

Google Chrome 74.0 64 bit

C.

Microsoft Edge 64 bit

D.

Microsoft Internet Explorer 11.0 32 bit

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Questions 7

Avaya One Source has orderable quotes for the Greenfield customer and existing customer.

How can a quote from Avaya One Source -Order center be placed as an order?

Options:

A.

By using Sales Force Updates

B.

By using Create Proposal SSR

C.

By using Create Order

D.

By using Create Upload Order SSR

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Exam Code: 33810X
Exam Name: Avaya Aura Contact Center Solution Design Exam
Last Update: May 2, 2024
Questions: 48
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