1z0-1196-25 Oracle Utilities Customer to Meter and Customer Cloud Service 2025 Implementation Professional Questions and Answers

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter, bills are typically generated through background processing for accounts in open bill cycles. However, the system also supports additional batch processing options for flexibility. According to the Oracle Utilities Customer to Meter Configuration Guide:

Option B: "A specific account" can be targeted for bill generation via background processing using batch controls, allowing for individual account billing outside of a standard bill cycle.

Option C: "Subset of accounts belonging to an open bill cycle or cycles for a specific customer class" is supported, enabling targeted billing for specific customer classes within open bill cycles.

Option E: "A user-defined list of accounts" can be processed via batch controls, allowing business users to specify a custom list of accounts for billing.

The other options are incorrect:

Option A: Accounts not belonging to a specific open bill cycle cannot be processed via standard batch controls for bill generation, as bill cycles are a prerequisite for most billing processes.

Option D: While similar to Option C, this option is less specific and redundant, as the system typically requires additional criteria (e.g., customer class) to define the subset, making Option C the more accurate choice.

Thus, the correct answers areB,C, andE, reflecting the system's capabilities for targeted bill generation.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter, aLandlord Agreementspecifies how utility services at a premise revert to the landlord’s account when a tenant’s service is stopped, ensuring continuity of service and accurate billing. The Oracle Utilities Customer to Meter Configuration Guide provides clarity on the characteristics of landlord agreements:

Statement B: Different reversion terms can be defined for each type of service.This is correct. The system allows landlord agreements to specify unique reversion terms for different service types (e.g., electricity, water, gas) at a premise, enabling tailored handling based on the service’s characteristics or landlord preferences.

Statement D: The Landlord Agreement check box on the tenant’s service agreement being stopped indicates if a service agreement may be created against the landlord’s account.This is also correct. When a tenant’s service agreement is stopped, a check box on the service agreement indicates whether a new service agreement should be created for the landlord’s account, based on the landlord agreement’s reversion rules.

The Oracle Utilities Customer to Meter Implementation Guide explains that landlord agreements are designed to automate service transitions in rental properties, reducing administrative overhead and ensuring that services remain active under the landlord’s account when a tenant vacates. The flexibility to define service-specific reversion terms (Statement B) and the use of a check box to trigger landlord account actions (Statement D) are key features that support this process.

The other statements are incorrect:

Statement A: Reversion terms are always applied to all types of service at a premise.This is incorrect, as reversion terms can be service-specific, as noted in Statement B.

Statement C: The Landlord Agreement Type defines the reversion terms for a landlord agreement.This is incorrect, as reversion terms are defined within the landlord agreement itself, not the Landlord Agreement Type, which specifies general characteristics.

Statement E: Reversion terms can be seasonal.This is incorrect, as the system does not support seasonal reversion terms; terms are typically static or service-specific.

Practical Example:A landlord owns a multi-unit building with electric and water services. The landlord agreement specifies that electricity reverts to the landlord’s account immediately upon tenant departure, while water remains off until the landlord requests reactivation. When a tenant’s electric service agreement is stopped, thesystem checks the Landlord Agreement check box and creates a new service agreement for the landlord’s account, ensuring uninterrupted electricity billing.

The Oracle Utilities Customer to Meter User Guide underscores that landlord agreements streamline property management for utilities, particularly in high-turnover rental markets, by automating service reversion and reducing service interruptions.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter,Balance Controlrefers to the redundant data that summarizes the number and value of financial transactions in the system. The Oracle Utilities Customer to Meter Billing Guide explains that Balance Control is a mechanism used to maintain a summary of financial transactions for reconciliation and auditing purposes. It aggregates data such as the total number of transactions and their monetary value, providing a high-level view of financial activity without needing to query individual transaction records.

Balance Control is particularly important for ensuring the integrity of financial data, as it allows the system to verify that the summarized data matches the detailed transaction records. For example, if a utility processes thousands of payments daily, Balance Control summarizes the total payment amounts and transaction counts, enabling quick checks for discrepancies.

The other options are incorrect for the following reasons:

Option A: Deposit Controlrelates to managing customer deposits, not summarizing financial transactions.

Option C: Business Controlis not a defined term in the system for this purpose.

Option D: Account Controlmay refer to account-level financial management but does not specifically summarize transaction data across the system.

Option E: Tender Controlmanages payment tenders (e.g., cash, check) but does not summarize financial transaction data.

The Oracle Utilities Customer to Meter Implementation Guide highlights that Balance Control is a critical feature for financial reporting and system performance, as it reduces the need to process large volumes of transaction data for summary reports. For instance, a monthly financial report might use Balance Control data to confirm total revenue without querying every bill segment or payment.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter,asset typesdefine the characteristics and attributes of assets (e.g., meters, transformers) and their components. The Oracle Utilities Customer to Meter Configuration Guide explains that asset types not considered as a class of components (i.e., primary assets rather than sub-components) can include:

Statement A: "List of types of components that can be attached to assets of this type." This is correct, as asset types specify which component types (e.g., registers, communication modules) can be attached to the asset.

Statement C: "Whether or not assets of this type can have attached components." This is also correct, as the asset type configuration indicates whether the asset can support attached components.

The other statements are incorrect:

Statement B: The list of location types is typically associated with service points or premises, not asset types.

Statement D: Specifications are defined separately and linked to assets, not listed directly in the asset type configuration.

Statement E: Asset activities are managed through activity types and are not a direct attribute of asset types.

Thus, the correct answers areAandC, as they accurately reflect the configuration options for asset types.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter, the requirement for capturing at least one form of identification on apersonrecord is defined in thePerson Typeconfiguration. The Oracle Utilities Customer to Meter Configuration Guide specifies that the Person Type determines the characteristics and rules for person records, including whether one or more identifiers (e.g., SSN, Tax ID) are mandatory. By setting a mandatory identifier rule in the Person Type, the system ensures that a person record cannot be created or saved without at least one valid identifier, enhancing data completeness and compliance with regulatory or business requirements.

The Person Type configuration allows utilities to tailor identification requirements based on the type of person (e.g., residential customer, commercial entity, landlord). For example, a residential Person Type might require an SSN or Driver’s License, while a commercial Person Type might mandate a Tax ID. This flexibility ensures that the system aligns with the utility’s policies for customer identification and verification.

The Oracle Utilities Customer to Meter Implementation Guide further explains that the mandatory identifier setting in Person Type is enforced through validation logic, which checks for the presence of at least one identifier during record creation or update. Thisis particularly important for preventing incomplete records and ensuring that customer interactions (e.g., billing, collections) are linked to verified identities.

The other options are incorrect for the following reasons:

Option A: Feature Configurationcontrols specific system behaviors or modules but does not manage person identifier requirements.

Option B: Master Configurationdefines high-level system settings but is not specific to person record rules.

Option C: Person Identifier Typedefines the types of identifiers and their properties (e.g., uniqueness) but does not mandate their inclusion.

Option D: Installation Optionshandle global system parameters, not specific person record requirements.

Practical Example:A utility configures the Person Type for “Residential Customer” to require at least one identifier, such as an SSN or Driver’s License. When a customer service representative creates a new person record for a residential customer, the system prompts for an identifier and prevents saving the record until one is provided. This ensures that all customer records meet the utility’s identification standards, facilitating accurate account management and regulatory compliance.

The Oracle Utilities Customer to Meter User Guide emphasizes that mandatory identifier rules in Person Type are critical for maintaining data integrity, especially in scenarios involving customer verification or fraud prevention.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter, atransfer adjustmentis a type of adjustment transaction used to move money between two service agreements, typically to correct billing errors or reallocate funds. The Oracle Utilities Customer to Meter Billing Guide provides detailed insights into the characteristics of transfer adjustments:

Statement A: "Transfer adjustments cannot be used to transfer monies between two service agreements that are linked to different accounts." This is correct. The system restricts transfer adjustments to service agreements within the same account to maintain financial integrity and simplify reconciliation. Transferring funds across accounts requires alternative mechanisms, such as payments or manual adjustments.

Statement C: "Both adjustments are created together and frozen together." This is also correct. A transfer adjustment involves a pair of adjustments—a debit adjustment to one service agreement and a credit adjustment to another. These are created as a single transaction to ensure balance and are frozen together to prevent partial processing, ensuring that the financial impact is consistent.

The other statements are incorrect:

Statement B: Each adjustment cannot be created independently using a single adjustment transaction, as transfer adjustments are inherently paired (debit and credit) and created together.

Statement D: The credit and debit adjustments in a transfer cannot be linked to separate approval profiles within a single transaction, as they are part of the same adjustment process with unified approval logic.

Statement E: While the General Ledger (GL) details for both adjustments are related, they are not necessarily posted together; the posting depends on the GL configuration and timing.

Practical Example:Suppose a customer has two service agreements under one account: one for electricity ($50 balance) and one for water ($0 balance). A billing error incorrectly charged $20 to the electricity agreement instead of the water agreement. A transfer adjustment is created, debiting $20 from the electricity agreement and crediting $20 to the water agreement. Both adjustments are created and frozen together, and the system ensures they are linked to the same account, updating the balances to $30 (electricity) and $20 (water).

The Oracle Utilities Customer to Meter Implementation Guide notes that transfer adjustments are a streamlined way to correct financial allocations within an account, reducing the need for manual interventions and ensuring auditability through paired transactions.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter, abillis generated to communicate financial obligations, such as charges for services consumed, to a customer. The Oracle UtilitiesCustomer to Meter Billing Guide explicitly states that bills are produced for anAccount. An account is the central entity that aggregates financial transactions, including charges from service agreements, and serves as the billing entity for a customer. The bill reflects the total financial obligations associated with the account for a specific billing period.

The other options are incorrect:

Option A: A service agreement defines the terms of service and generates bill segments, but the bill itself is produced for the account, not the service agreement.

Option B: A person represents an individual or business, but bills are not produced directly for persons; they are tied to accounts.

Option C: A landlord agreement manages service reversion preferences, not billing.

Option E: The term "Customer" is not a specific entity in the system; accounts are used to represent customers for billing purposes.

Thus, the correct answer isD, as bills are produced for accounts.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter,VEE (Validation, Editing, and Estimation) groupscontain rules that process initial measurement data (IMD) to ensure accuracy before usage calculations or billing. The Oracle Utilities Customer to Meter Configuration Guide specifies that a VEE group can be directly associated withMeasuring Component Type and Measuring Component. This association allows the system to apply specific VEE rules to measurements based on the type of measuring component (e.g., scalar, interval) or the individual measuring component itself, enabling precise validation tailored to the device’s characteristics.

TheMeasuring Component Typedefines the general properties of a measuring component (e.g., whether it measures kWh, gallons, or demand), while theMeasuring Componentis the specific instance linked to a device. By associating VEE groups with these entities, the system ensures that the appropriate validation rules (e.g., high/low checks, multiplier application) are applied to the measurement data. For example, a VEE group for a scalar kWh measuring component type might include rules to check forreadings outside expected ranges, while a specific measuring component might have additional rules based on its historical data.

The other options are incorrect for the following reasons:

Option A: Device Configuration Type and Device Configurationare related to device setup but are not directly associated with VEE groups, which focus on measurement data.

Option C: Device Type onlyis too broad, as VEE groups require more granular associations to apply specific rules.

Option D: Measuring Component Type onlyis partially correct but incomplete, as VEE groups can also be associated with individual Measuring Components.

Option E: Device Type and Deviceare not directly linked to VEE groups, as the focus is on measurement data rather than the device itself.

Option F: Device Configuration Type onlyis incorrect, as VEE groups are not limited to device configurations.

Practical Example:A utility configures a VEE group for a Measuring Component Type used for residential electric meters, including a rule to flag readings exceeding 10,000 kWh. For a specific Measuring Component at a high-usage customer’s service point, the VEE group is further customized to adjust the threshold to 15,000 kWh based on historical data. This dual association ensures accurate validation for both the type and the individual component.

The Oracle Utilities Customer to Meter Implementation Guide emphasizes that associating VEE groups with Measuring Component Types and Measuring Components provides flexibility to handle diverse metering scenarios, ensuring data quality for billing and reporting.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter, anaccount’s balancerepresents the total amount owed or credited for all services associated with the account. The Oracle Utilities Customer to Meter Billing Guide explicitly states that the account’s balance is determined bythe sum of all the financial transactions linked directly to the service agreements related to the account. Financial transactions, such as bill segments, payments, and adjustments, are recorded against specific service agreements, which are in turn linked to the account. The account’s balance is the aggregate of these transactions, reflecting the net financial position.

This approach ensures that the balance accurately captures all charges, payments, and adjustments associated with the account’s service agreements. For example, if an account has two service agreements—one for electricity and one for water—each with its own bill segments and payments, the account’s balance is the sum of the financial transactions (e.g., charges minus payments) for both agreements.

The other options are incorrect for the following reasons:

Option B: The logic defined in a plug-in spot on Installation Optionsmay influence how transactions are processed, but it does not directly determine the account’s balance.

Option C: The amount recorded in the "Balance Due" field on an accountis a display field that reflects the calculated balance, not the source of the balance determination.

Option D: The sum of all the financial transactions linked directly to the accountis incorrect because financial transactions are linked to service agreements, not directly to the account.

Option E: The sum of all the balances recorded in the "Balance Due" field on each service agreementis misleading, as service agreements do not maintain a separate "Balance Due" field; the balance is calculated at the account level based on transactions.

Practical Example:Consider an account with a service agreement for electricity, which has a bill segment of $100 and a payment of $80. The financial transactions for this service agreement total $20 ($100 - $80). If the account has no other service agreements, the account’s balance is $20, calculated by summing the financial transactions linked to the service agreement.

The Oracle Utilities Customer to Meter Implementation Guide emphasizes that this structure allows for accurate financial tracking, as all transactions are tied to service agreements, which roll up to the account level for billing and reporting purposes.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter, theControl Central Searchis the primary tool used by business users to locate devices, measuring components, service points, or usage subscriptions using a variety of search criteria. The Oracle Utilities Customer to Meter User Guide describes Control Central as a centralized dashboard that provides comprehensive search capabilities, allowing users to find customer and device-related information by entering criteria such as account numbers, device IDs, service point addresses, or usage subscription details.

Control Central Search is designed to streamline access to critical data, presenting results in a unified view that includes customer accounts, associated service points, devices, and usage subscriptions. For example, a user can search for a specific meter by its serial number and view its associated service point, measuring components, and billing history within the Control Central interface.

The other options are incorrect for the following reasons:

Option A: Unified Searchis not a specific feature in Oracle Utilities Customer to Meter; it may be confused with general search functionalities in other systems.

Option B: Customer 360 Searchis not a defined term in the system, though it resembles the concept of a 360-degree customer view provided by Control Central.

Option D: 360 Searchis also not a recognized feature; it may be a misnomer for Control Central’s comprehensive search capabilities.

The Oracle Utilities Customer to Meter Implementation Guide emphasizes that Control Central Search is a key feature for customer service representatives, enabling them to quickly resolve inquiries by accessing all relevant data in one place. For instance, if a customer calls about a billing issue, the representative can use Control Central Search to locate the customer’s account, review the associated service point, and check the meter’s measurement data.

Bills are produced for an Account, which aggregates financial transactions and serves as the billing entity.

Domain Value Maps align field and lookup values across application components for consistency.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter,Domain Value Mapsare used to map similar field and lookup values between different application components to ensure consistency and interoperability. The Oracle Utilities Customer to Meter Configuration Guide explains that Domain Value Maps define relationships between values in different domains, allowing the system to translate or align data across components (e.g., mapping a billing status code to a financial transaction code).

The other options are incorrect:

Option B: Master Configurations define global system settings, not value mappings.

Option C: Lookups define valid values for a field but do not map values between components.

Option D: Feature Configurations control system behavior, not value mappings.

Option E: Extendable Lookups allow customization of lookup values but do not handle mapping between components.

Thus, the correct answer isA, as Domain Value Maps are the mechanism for mapping values.