100-150 Cisco Certified Support Technician Networking Exam Questions and Answers

The CIDR (Classless Inter-Domain Routing) notation for the subnet mask 255.255.252.0 is /22. This notation indicates that the first 22 bits of the IP address are used for network identification, and the remaining bits are used for host addresses within the network1.

References :=

•Subnet Cheat Sheet – 24 Subnet Mask, 30, 26, 27, 29, and other IP Address CIDR Network References

=========================

•Subnet Mask to CIDR Notation: The given subnet mask is 255.255.252.0. To convert this to CIDR notation:

•Convert the subnet mask to binary: 11111111.11111111.11111100.00000000

•Count the number of consecutive 1s in the binary form: There are 22 ones.

•Therefore, the CIDR notation is /22.

References:

•Understanding Subnetting and CIDR: Cisco CIDR Guide

When prioritizing trouble tickets, the most critical issues affecting business operations or high-impact activities should be addressed first. Here's a breakdown of the tickets:

Ticket 1: Relocation of a printer, while necessary, is not urgent and does not impact critical operations.

Ticket 2: An ongoing webinar losing internet access is critical, especially if the webinar is time-sensitive and involves multiple participants.

Ticket 3: Slower response time for a cloud-based application is important but typically not as urgent as a complete loss of internet access for a live event.

Ticket 4: Wireless access down in the cafeteria affects users but does not have the same immediate impact as a live webinar losing connectivity.

Thus, the correct answer is B. Ticket 2: An online webinar is taking place in the conference room. The video conferencing equipment lost internet access.

References :=

IT Help Desk Best Practices

Prioritizing IT Support Tickets

The tracert command is used to determine the route taken by packets across an IP network. When a user reports that an external web page is not loading, while other resources are accessible, it suggests there might be an issue at a certain point in the network path to the specific web page. The tracert command helps to diagnose where the breakdown occurs by displaying a list of routers that the packets pass through on their way to the destination. It can identify the network segment where the packets stop progressing, which is valuable for pinpointing where the connectivity issue lies. References := Cisco CCST Networking Certification FAQs – CISCONET Training Solutions, Command Prompt (CMD): 10 network-related commands you should know, Network Troubleshooting Commands Guide: Windows, Mac & Linux - Comparitech, How to Use the Traceroute and Ping Commands to Troubleshoot Network, Network Troubleshooting Techniques: Ping, Traceroute, PathPing.

•tracert Command: This command is used to determine the path packets take to reach a destination. It lists all the hops (routers) along the way and can help identify where the delay or failure occurs.

•ping -t: This command sends continuous ping requests and is useful for determining if a host is reachable but does not provide path information.

•ipconfig /all: This command displays all current TCP/IP network configuration values and can be used to verify network settings but not to trace a network path.

•nslookup: This command queries the DNS to obtain domain name or IP address mapping, useful for DNS issues but not for tracing network paths.

References:

•Microsoft tracert Command: tracert Command Guide

•Troubleshooting Network Issues with tracert: Network Troubleshooting Guide

Based on the image description provided, here are the cable types matched with the appropriate connection descriptions:

Connects Switch S1 to Router R1 Gi0/0/1 interface Cable Type: = Straight-through UTP Cable

Connects Router R2 Gi0/0/0 to Router R3 Gi0/0/0 via underground conduit Cable Type: = Fiber Optic Cable

Connects Router R1 Gi0/0/0 to Router R2 Gi0/0/1 Cable Type: = Crossover UTP Cable

Connects Switch S3 to Server0 network interface card Cable Type: = Straight-through UTP Cable

The choices are based on standard networking practices where:

Straight-through UTP cables are typically used to connect a switch to a router or a network interface card.

Fiber optic cables are ideal for long-distance, high-speed data transmission, such as connections through an underground conduit.

Crossover UTP cables are used to connect similar devices, such as router-to-router connections.

These matches are consistent with the color-coded cables in the image: green for switch connections, yellow for router-to-router connections within the same rack, and blue for inter-rack connections. The use of these cables follows the Ethernet cabling standards.

Connects Switch S1 to Router R1 Gi0/0/1 interface:

Cable Type: Straight-through UTP Cable

Explanation: A straight-through UTP cable is typically used to connect different types of devices, such as a switch to a router.

Connects Router R2 Gi0/0/0 to Router R3 Gi0/0/0 via underground conduit:

Cable Type: Fiber Optic Cable

Explanation: Fiber optic cables are used for long-distance connections, such as those through an underground conduit between buildings.

Connects Router R1 Gi0/0/0 to Router R2 Gi0/0/1:

Cable Type: Crossover UTP Cable

Explanation: A crossover UTP cable is typically used to connect similar devices directly, such as router to router connections.

Connects Switch S3 to Server0 network interface card:

Cable Type: Straight-through UTP Cable

Explanation: A straight-through UTP cable is typically used to connect a switch to an end device, such as a server.

Straight-through UTP Cable: Used to connect different devices (e.g., switch to router, switch to server).

Crossover UTP Cable: Used to connect similar devices directly (e.g., router to router, switch to switch).

Fiber Optic Cable: Used for long-distance and high-speed connections, often between buildings or data centers.

References:

Network Cable Types and Uses: Cisco Network Cables

Understanding Ethernet Cabling: Ethernet Cable Guide

The correct matching of the MFA factors to their examples is as follows:

Entering a one-time security code sent to your device after logging in: Possession

Holding your phone to your face to be recognized: Inherence

Specifying your user name and password to log on to a service: Knowledge

Here’s why each factor matches the example:

Possession: This factor is something the user has, like a mobile device. A one-time security code sent to this device falls under this category.

Inherence: This factor is something the user is, such as a biometric characteristic. Facial recognition using a phone is an example of this factor.

Knowledge: This factor is something the user knows, like a password or PIN.

Multi-Factor Authentication (MFA) enhances security by requiring two or more of these factors to verify a user’s identity before granting access.

Entering a one-time security code sent to your device after logging in.

Factor: Possession

Explanation: This factor relates to something you have, such as a device that receives a security code.

Holding your phone to your face to be recognized.

Factor: Inference (typically referred to as Inherence or Biometric)

Explanation: This factor relates to something you are, such as biometric authentication like facial recognition.

Specifying your username and password to log on to a service.

Factor: Knowledge

Explanation: This factor relates to something you know, such as a username and password.

Possession Factor: This involves something the user has in their possession. Receiving a one-time security code on a device (e.g., phone) is an example of this.

Inference Factor (Inherence/Biometric): This involves something inherent to the user, such as biometric verification (e.g., facial recognition or fingerprint scanning).

Knowledge Factor: This involves something the user knows, such as login credentials (username and password).

References:

Multi-Factor Authentication (MFA) Explained: MFA Guide

Understanding Authentication Factors: Authentication Factors

Three virtual machines are connected by a virtual network in the cloud.

Model: IaaS (Infrastructure as a Service)

Explanation: IaaS provides virtualized computing resources over the internet, including virtual machines, storage, and networks.

Users access a web-based graphics design application in the cloud for a monthly fee.

Model: SaaS (Software as a Service)

Explanation: SaaS delivers software applications over the internet, typically on a subscription basis, accessible via a web browser.

A company develops applications using cloud-based resources and tools.

Model: PaaS (Platform as a Service)

Explanation: PaaS provides a platform allowing customers to develop, run, and manage applications without dealing with the infrastructure.

IaaS (Infrastructure as a Service): Provides virtualized hardware resources that customers can use to build their own computing environments.

PaaS (Platform as a Service): Offers a platform with tools and services to develop, test, and deploy applications.

SaaS (Software as a Service): Delivers fully functional applications over the internet that users can access and use without managing the underlying infrastructure.

References:

Cloud Service Models: Understanding IaaS, PaaS, SaaS

NIST Definition of Cloud Computing: NIST Cloud Computing

•192.168.200.0/24 Network: This subnet includes all addresses from 192.168.200.0 to 192.168.200.255. The /24 indicates a subnet mask of 255.255.255.0, which allows for 256 addresses.

•192.168.199.13: This address is in the 192.168.199.0/24 subnet, not the 192.168.200.0/24 subnet.

•192.168.200.13: This address is within the 192.168.200.0/24 subnet.

•192.168.201.13: This address is in the 192.168.201.0/24 subnet, not the 192.168.200.0/24 subnet.

•192.168.1.13: This address is in the 192.168.1.0/24 subnet, not the 192.168.200.0/24 subnet.

References:

•Subnetting Guide: Subnetting Basics

The primary purpose of assigning an IP address to the management VLAN interface on a Layer 2 switch is to facilitate remote management of the switch. By configuring an IP address on the management VLAN, network administrators can access the switch’s Command Line Interface (CLI) remotely using protocols such as Telnet or Secure Shell (SSH). This allows for convenient configuration changes, monitoring, and troubleshooting without needing physical access to the switch1.

References :=

•Understanding the Management VLAN

•Cisco - VLAN Configuration Guide

•Remote Management of Switches

Assigning an IP address to the management VLAN interface (often the VLAN 1 interface by default) on a Layer 2 switch allows network administrators to remotely manage the switch using protocols such as Telnet or SSH. This IP address does not affect the switch's ability to route traffic between VLANs but provides a means to access and configure the switch through its Command Line Interface (CLI).

•A: The switch does not act as a default gateway; this is typically a function of a Layer 3 device like a router.

•B: The switch does not resolve URLs; this is typically a function of DNS servers.

•C: The switch can relay DHCP requests but does not typically provide DHCP services itself; this is usually done by a dedicated DHCP server or router.

Thus, the correct answer is D. To enable access to the CLI on the switch through Telnet or SSH.

References :=

•Cisco VLAN Management Overview

•Cisco Catalyst Switch Management

Out-of-band management

When a Cisco switch is not accessible from the network, the recommended out-of-band method to access its running configuration is through the console port. Out-of-band management involves accessing the network device through a dedicated management channel that is not part of the data network. The console port provides direct access to the switch’s Command Line Interface (CLI) without using the network, which is essential when the switch cannot be accessed remotely via the network12.

References :=

Out-of-band (OOB) network interface configuration guidelines

Out of band management configuration

=========================